Privacy Policy

Privacy and Data Protection Notice and Policy

COVERPRO RESPECTS YOUR PRIVACY

Protecting your data is a top priority for COVERPRO. Below you will find COVERPRO's data protection policy, which explains what types of personal data we collect from customers and website users, what we do with this data, and how customers or users can control their data.

COVERPRO respects the privacy of its customers and users and is committed to protecting the personal information you provide to us. These individuals, and all those whose personal data we collect, will be collectively referred to below as " customers ," " you, " or " data subjects ."

This policy (the " Privacy Policy ") explains the types of data we may collect or that may be provided when you visit our website, www.coverpro-solution.com.

Please read the following carefully to understand our practices regarding your personal data and how we process it.

Under European Union data protection legislation, including Regulation (EU) 2016/679 (the General Data Protection Regulation ("GDPR")), (hereinafter referred to as the " Data Protection Law "), COVERPRO is the data controller (the " Controller ").

1. WHAT INFORMATION DO WE COLLECT, AND HOW?

Summary: We collect personal data about you in connection with a purchase on our Website, the use of our Website or any communication recorded by our call center.

Some of the data we collect consists of non-identifiable and anonymous information ("non-personal data").

We also collect several categories of personal data (" personal data "). This includes personal data that you provide to us or that is transmitted to us by a company you represent in connection with the use of our website,

• For purchases, this includes your first and last names, email address, phone number, delivery address, billing and payment details, and purchase history.
• For website users, this includes online identifiers such as Internet Protocol (IP) addresses, Uniform Resource Locators (URLs), and technical and browsing information including operating system, browser type, browser plug-in types and versions, screen resolution, Flash version, time zone setting, user clickstream on the website, time spent on the website, methods used to leave a page, and any telephone number used to call our customer service number. Similarly, if you agree, we may place cookies on your browsing devices (see the "Cookies" section below).
• For users registered on our website, this includes, in addition to the above information, browsing and purchase history, your COVERPRO account username and password, usage details, your first and last name, your email address, your telephone number, your delivery and billing address,
• In addition, we may obtain location data relating to the geographical location of your laptop, mobile device, or any other digital device on which the website is used.
• COVERPRO may also collect the email addresses of individuals who communicate with COVERPRO via email or messaging services. COVERPRO may also collect information about individuals who contact us by telephone, including information that allows us to identify the caller and trace the call, as well as any information provided during the call, including a voice recording of the call.

You are under no legal obligation to provide us with information; however, we require certain information to fulfill our contractual obligations. If you choose not to provide us with certain information, we may not be able to provide you with all or part of the services or fulfill your order.

You can create an account on the COVERPRO website. You can also access COVERPRO services using login credentials from a designated third-party website or service (each a " third-party account "), including, but not limited to, Google, LinkedIn, Facebook, or Twitter. This allows you to link your COVERPRO account to your third-party account. If you choose this option, you must approve the connection and the provision of information (which may include personal information you provide, such as your profile picture, gender, date of birth, role, summary, friend lists, organizations, and previous positions). Any data submitted to a third-party account is managed directly by that third party and is not the responsibility of COVERPRO.

Other third-party services (LiveChat, Google Tag Manager, Google Fonts, Google CAPTCHA, PayPal, LinkedIn, Facebook, Twitter, Pinterest, Instagram) are accessible through our website. COVERPRO is not responsible for personal or other data submitted to, or otherwise processed by, these third-party services. For example, when a credit card purchase is made on our websites, customers will be redirected to a third-party service provider to complete the payment, and all aspects of this service and payment, including the personal data communicated within the framework of this service, are the responsibility of that third-party service provider, and not of COVERPRO.

1. WHAT ARE THE PURPOSES OF THE PERSONAL DATA WE COLLECT?

Summary: We use personal data for various legal purposes, including to provide you with information, improve our services, fulfill our obligations, and provide you with support.

We will use personal data to provide you with information, improve our services and products, fulfill our contractual, ethical and legal obligations, and provide you with support, including, for example, to:

- processing which is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (Article 6(1)(b) of the GDPR) for:

• to fulfill our obligations arising from any contract entered into between you or your employer or organization and COVERPRO and/or any contract entered into with COVERPRO and to provide you with the information, products and services that you request from COVERPRO;
• manage your account with COVERPRO, including identifying and authenticating yourself;
• verify and carry out the financial transactions related to the payments you make in connection with the products;

- processing necessary to serve the legitimate interests of COVERPRO or a third party (Article 6(1)(f) of the GDPR) wishing to provide a comprehensive and efficient service to customers for:

• to inform you of changes to our services and products;
• to contact you to provide technical assistance and other product information;
• to answer your questions, solve problems, detect and protect you against errors, fraud or other criminal activities;
• to contact you to provide you with commercial and marketing information about events or promotions or additional services and products offered by COVERPRO;
• request feedback on your use of the services and products purchased;
• to monitor the use of COVERPRO services in order to allow us to optimize them;
• to contact you to inform you of other services and products that may be of interest to you;

- processing necessary for compliance with a legal obligation to which COVERPRO is subject (Article 6(1)(c) of the GDPR):

• for compliance and audit purposes, including to meet our reporting, communication, and retention obligations in our various jurisdictions, as well as to prevent and suppress crime as it relates to our staff, customers, facilities, etc.;
• If necessary, we will use personal data to enforce our terms, policies and legal agreements, to comply with court orders and to assist law enforcement agencies, to collect debts and prevent fraud, offenses, identity theft and other misuse of the services;

1. SHARING DATA WITH THIRD PARTIES

Summary: we share data with other companies in our group, as well as with our suppliers and service providers.

We may transfer personal data:

• to members of our group : this includes any member of our group, i.e., companies owned by the COVERPRO group, in the European Union, the United States and elsewhere. See section 5 below regarding international transfers;
• to third-party companies. We transfer personal data to third-party companies as part of the uses of personal data listed in Section 2. We take the necessary safeguards to ensure that only information absolutely necessary for their tasks is transmitted to them and that these third parties use your information only in the performance of their tasks and in accordance with this Privacy Policy. We have entered into a contract with them governing their processing of personal data on our behalf. These third parties include business partners, suppliers, affiliates, agents, and/or subcontractors for the performance of any contract we enter into with you. They may help us provide the products we offer, process transactions, respond to inquiries, receive and send communications, analyze data, provide IT services, and other support services. These third parties may also include analytics and search engine providers who help us improve and optimize our website and marketing.

We periodically add and remove third-party providers. Currently, the third-party providers to whom we may transfer personal data are: for website analytics (Google); IT services (Microsoft); ticketing and customer support (Zendesk); on-premises and cloud database services (Amazon Web Services); website and e-commerce hosting (Magento); vendor and customer interface; customer relationship management software (Salesforce); project management software; virtual internet connection platforms and meeting rooms; telephony and call center systems; data backup providers; IT and support service providers; our lawyers, accountants, and other standard business services, namely: Livechat, Google Tag Manager, Google Fonts, Google CAPTCHA, PayPal, LinkedIn, Facebook, Twitter, Pinterest, and Instagram.

In addition, we may disclose your personal data to third parties: if all or part of our companies or assets are acquired by a third party, including through a merger, share purchase, asset purchase, or any similar transaction, in which case personal data may be among the transferred assets. Similarly, we will transfer personal data to third parties if we are required to disclose or share your personal data to comply with any legal, audit, or compliance obligation, during any legal or regulatory process or investigation, or to enforce or apply our terms and other agreements with you or a third party; or to assert or protect the rights, property, or safety of COVERPRO, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud prevention, reducing the risk of non-payment, and preventing cybercrime.

1. WHERE DO WE STORE YOUR DATA?

Summary: we store your data securely on COVERPRO's premises or through service providers.

We may store personal data on servers and systems owned or controlled by COVERPRO and its group companies at its various locations. This data may also be processed by third parties on behalf of COVERPRO, by reputable cloud service providers and other such providers, including at all COVERPRO group locations, notably in the United States, Israel, the United Kingdom, and the European Union.

1. INTERNATIONAL DATA TRANSFERS

Summary: Personal data may be transferred between COVERPRO group sites and others, and where appropriate, the necessary safeguards will be put in place.

Personal data may be transferred, stored, and used outside the European Union in a country that may not have data protection laws equivalent to those of the European Union. When your data is transferred outside the European Union, we take all necessary steps to ensure that your data receives appropriate safeguards and is processed securely and in accordance with this privacy policy. COVERPRO transfers data:

- Within the European Union, in member states also subject to the GDPR,

- To Israel. The COVERPRO group is headquartered in Israel. Israel is considered by the European Commission to offer an adequate level of protection for the personal information of residents of the Member States of the European Union;

- To the United States of America. This type of transfer is subject to the standard contractual clauses of the GDPR and/or a mechanism compliant with the GDPR;

1. DATA RETENTION

Summary: we do not retain personal data when it no longer serves the purposes for which we collected it or when its retention period has expired.

COVERPRO retains the personal data it processes only for as long as necessary to comply with our legal and contractual obligations, to resolve disputes, and generally to achieve the purposes for which it was collected. We also retain personal data to meet audit, compliance, and other best business practices. The retention period varies depending on the form and purpose of the data.

Data that is no longer retained may be anonymized or deleted. Similarly, certain metadata and statistical information regarding the use of our services, which is not personally identifiable, may be retained by COVERPRO. We cannot identify you from this data. Some data may also be stored on the servers of our third-party service providers until its deletion, in accordance with this privacy policy.

1. DATA COLLECTION ON WEBSITES AND APPLICATIONS AND COOKIES

Summary: Our website uses cookies; these cookies collect certain data, such as IP addresses. Our website has a cookie management tool that allows you to block non-essential cookies. You can also control and block cookies through your web browser.

When you access or use our website, COVERPRO uses industry-standard technologies such as cookies, pixels, and similar technologies. These technologies store certain information on your computer or browsing device, allowing us to identify your computer or device and, in some cases, to identify you as a user. This also enables us to automatically activate certain features and make your website experience more convenient and easier. It also allows us to track users who are redirected to our site from social media and advertisements. We use different types of cookies: some are strictly necessary and essential for our website to function. For example, cookies that allow you to log in to secure areas of our services. We also use analytics and performance tracking cookies, which allow us to recognize and count the number of users and analyze how they navigate our site. Finally, we use functionality cookies, which help us recognize you when you return to our site. This allows us to personalize the content according to your preferences, including, for example, taking into account your choice of language or region.

Cookies do not all last the same amount of time. Session cookies track your online activity during a given browsing session and generally expire when the browser is closed, although they may remain on your device for a while longer. Persistent cookies remain active even after you close your browser and are used to remember your login details and password. Third-party cookies (such as Google Analytics) are installed by third parties to collect information for behavioral and demographic analysis. Similarly, third-party pixels allow the integration of third-party service providers (such as Facebook, Twitter, YouTube, Pinterest, and Instagram) into our website. Third-party cookies are stored according to the terms set by those third parties, and you can control these cookies in your browser settings.

We use cookies based on your consent, which you grant via the "cookies" banner on our website's homepage and our cookie management tool on our website. Please note that if you withdraw your consent, you must indicate this in the cookie management tool or in your browser settings.

Most browsers will allow you to delete cookies from your computer's hard drive, block the acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or delete cookies, your online experience on our website will be limited.

How to disable cookies: The effect of disabling cookies depends on the specific cookies you disable, but generally, if cookies are disabled or deleted, the website and some of the services it provides may not function correctly, may not recognize your device, may not remember your preferences, etc. However, the choice to allow or disallow cookies is entirely yours. If you wish to disable cookies on our site, you must change your browser settings to reject them. How you do this depends on the browser you are using. You can find more information on how to disable cookies here:

- Internet Explorer: http://windows.microsoft.com/en-GB/internet-explorer/delete-manage-cookies

- Microsoft Edge: https://support.microsoft.com/fr-fr/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9 -2a946a29ae09#:~:text=Open%20Microsoft%20Edge%2C%20then%20s%C3%A9select,and%20others%20give%C3%A9es%20from%20site.

- Google Chrome:

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=fr

- Firefox: https://support.mozilla.org/fr/kb/comment-emptier-le-cache-de-firefox

- Safari: http://help.apple.com/safari/mac/8.0/#/sfri11471

Our website contains links to third-party websites. We are not responsible for the operation, privacy policies and practices, or content of these websites.

1. SECURITY AND INFORMATION STORAGE

Summary: we store personal data securely, but there is no such thing as perfect data security.

We take great care in implementing, applying, and maintaining the security of the personal data we process. COVERPRO implements, enforces, and maintains security measures, technologies, and policies to prevent unauthorized access to, destruction, loss, alteration, misuse, or disclosure of personal data. We also take steps to continuously monitor compliance with these policies. When we deem it necessary, considering the nature of the data and the risks to the individuals concerned, we may encrypt the data. As mentioned above, we also delete personal data that is no longer needed and when its retention period has expired. Similarly, we take standard industry practices to ensure the security of our websites and applications.

Please note, however, that no data security measure is perfect or inviolable, and we cannot guarantee that unauthorized access, leaks, viruses, and other data security breaches will never occur.

At COVERPRO, we strive to limit access to personal data to members of our staff who: (i) need access to it in order for COVERPRO to fulfill its legal and contractual obligations, and those covered by this privacy policy, and (ii) have been appropriately and periodically trained on the requirements applicable to the processing, maintenance and management of personal data, and (iii) are subject to confidentiality obligations that may be required by applicable law.

COVERPRO acts in accordance with its privacy policy and applicable law to promptly inform, if necessary, the competent authorities and the persons concerned in the event of loss, theft or unauthorized access to personal data processed by COVERPRO, all in accordance with applicable law and on the instruction of a qualified authority.

1. RIGHTS OF INDIVIDUALS

Summary: you have various rights regarding your personal data.

Data subjects have rights under data protection law and local laws, including, in different circumstances, rights to data portability, access and rectification, objection to processing and erasure.

Furthermore, the rights of the person concerned may not be exercised in a manner incompatible with the rights of COVERPRO's employees and staff, with COVERPRO's property rights and the rights of third parties.

When a request for erasure is made, some personal data may remain in our backups and systems until it is deleted or until it becomes possible to delete it. Where processing is based on consent, data subjects have the right to withdraw their consent, which will not affect the lawfulness of processing carried out before the withdrawal of consent. If such a request relates to cookies, the data subject must implement this request through their browser settings or our cookie management tool.

If, for any reason, a data subject wishes to exercise their rights of access, rectification, portability, erasure, restriction or objection to the processing of their personal data, they can do so by contacting COVERPRO and its data protection officer:

Data Protection Officer,

15 Avenue Pierre et Marie Curie, 59260 Lezennes

03 74 09 82 06 ,

dpo@Placoverpro-solution.com

In case of difficulty related to the management of his personal data, the User can contact the National Commission for Information Technology and Freedoms (more information on www.cnil.fr).

Please note that COVERPRO may take steps to identify a data subject exercising their rights. COVERPRO may retain details of these exercised rights for its own compliance and auditing purposes.

1. GENERAL INFORMATION

We do not knowingly collect or solicit information or data from minors, nor do we knowingly allow minors to register on the COVERPRO website. If you are a minor, do not register or attempt to register for any of COVERPRO's services, and do not send us any information about yourself. If we learn that we have collected or received personal data from a minor, we will delete that personal data, and COVERPRO will not be held liable. If you believe we may have collected or received information from a minor, please contact us immediately.

Data Protection Officer,

15 Avenue Pierre et Marie Curie, 59260 Lezennes

03 74 09 82 06 ,

dpo@coverpro-solution.com

1. CHANGES TO THIS PRIVACY POLICY

The provisions of this Privacy Policy govern the use of our services, website, and any information collected in connection with them. COVERPRO may periodically modify or update this Privacy Policy. The most recent version of this Privacy Policy is available at: https://www.coverpro-solution.com/politique-de-confidentialite. Changes to this Privacy Policy are effective upon posting the latest version of this policy on our website, and your continued use of our services and website constitutes your acceptance of our Privacy Policy. Our policies and practices are constantly evolving and improving, and we encourage you to share your suggestions, questions, or comments with us. Please feel free to contact us, and we will strive to respond within a reasonable timeframe.

Requests concerning our data protection practices, as well as any requests from data subjects, can be addressed to us and our data protection officer at the following address:

Data Protection Officer,

15 Avenue Pierre et Marie Curie, 59260 Lezennes

03 74 09 82 06 ,

dpo@coverpro-solution.com