DELIVERY

pool enclosure conditioning

COVERPRO Delivery & Installation

Delivery throughout France without pallets and direct unloading at the customer's location.

Efficiency and precision are at the heart of our service.
The parts are packed in a wooden crate, accompanied by the assembly manual, which ensures efficient transport.

Below you will find all the general information and conditions regarding the delivery and installation services offered by COVERPRO .

Means of transport

  • A professional and reliable transport partner
  • Truck-trailers: greater efficiency, better accessibility to installation sites
  • More regular and predictable deliveries, shorter lead times

Packaging

  • High-quality packaging with multi-layered protection
  • Edge protection (external profiles) and corner protection → minimizing the risk of deterioration
  • Traditional transport without pallets, directly to the customer → cost reduction
  • Highly visible labels with reference numbers on all segments → faster identification

📞 Communication

  • Precise information on the weight and other parameters of the shelter
  • Communication of the loading date and estimated arrival time
  • Load tracking and phone notification in case of changes

⬇️ Unloading

  • Unloading is the responsibility of the buyer.
  • Recommendations provided regarding the number of people needed
  • Checking the labels to ensure all modules are unloaded
  • Immediate quality control is mandatory: report any defects in writing on the delivery note + send a copy and photos by email
  • Secure storage prior to installation is the responsibility of the buyer.

Facility

  • Experienced factory installers
  • 2 to 3 people depending on the size of the shelter
  • Installation date confirmed by prior agreement

Important: Installation planning depends on many factors (size, complexity, site conditions, etc.). Installation may take place a few days after unloading.

Modification

Modifying or postponing a delivery already arranged by COVERPRO is possible up to 3 working days before the scheduled loading date.
⚠️ In this case, a fee of €100 per shelter will be applied.

Cancelation

Free cancellation is accepted up to 3 business days before the scheduled loading date.
⚠️ After this period, we charge 50% of the shelter transport cost .

⚠️ Unloading failed

If unloading fails due to the fault of the partner (reseller/buyer) – inaccessible address, lack of staff or absence of suitable equipment (forklift, crane) – and the shelter must be returned:

  • Billing of the return cost as defined by the carrier
  • A second delivery will be billed according to the price list.

⏱️ Unloading delay

In the event of a delay of more than 2 hours attributable to the buyer, COVERPRO will charge €120/additional hour .

📍 Incorrect address

If the delivery needs to be redirected immediately to another address, a fee of €1.60/km between the two addresses will be applied.

pool enclosure loaded onto the truck


🌊 See our range of pool enclosures

FAQ – Questions fréquentes sur les abris piscine

Faut-il un permis de construire pour un abri piscine ? +
Un permis de construire est obligatoire si l’abri dépasse 20 m² de surface ou se situe en zone protégée. Sinon, une déclaration préalable suffit si l’abri fait plus de 1,80 m de hauteur.
Quelle est la hauteur idéale pour un abri piscine ? +
Un abri bas est discret et économique, un abri mi-haut permet de circuler partiellement autour du bassin, et un abri haut offre un véritable espace couvert utilisable toute l’année.
Combien de temps prend l’installation d’un abri piscine ? +
L’installation prend généralement 1 à 3 jours selon le modèle et les conditions d’accès à votre jardin. Il faut également compter le délai de fabrication, souvent de 4 à 8 semaines.
Quel est le meilleur moment pour installer un abri piscine ? +
L’automne est idéal pour bénéficier de délais plus courts et de prix compétitifs, tout en étant prêt pour la prochaine saison de baignade.