General terms and conditions of sale
General Terms and Conditions of Sale (GTC B2C)
These General Terms and Conditions of Sale (hereinafter, the "General Terms and Conditions") apply to all sales concluded by COVERPRO (belonging to PALRAM DIY FRANCE, company registration number 83108260700027) located at 15 Avenue Pierre et Marie Curie 59260 in LEZENNES (hereinafter, the "Seller") with natural persons purchasing within the framework of their personal needs (hereinafter, the "Consumer(s)"), on the COVERPRO website - WWW.COVERPRO-SOLUTION.COM (hereinafter, the "Site"), relating to the products offered for sale on the Site by the Seller (hereinafter, the "Product(s)").
These General Terms and Conditions of Sale apply to the exclusion of all other conditions, including those applicable to sales in stores or through other distribution and marketing channels.
Modifications to the General Terms and Conditions are binding from the date they are published online. The General Terms and Conditions are accessible on the Website at the following address : https://coverpro-solution.com/pages/conditions-generales-de-vente, particularly when placing an order. They may be freely viewed online, downloaded, saved, and printed by the Consumer.
The Seller and the Consumer agree that these General Terms and Conditions govern their relationship exclusively. The Consumer's order confirmation constitutes unreserved acceptance of these General Terms and Conditions. This acceptance will be formalized at the time the order is placed, specifically by checking the corresponding box, which also provides direct access to the General Terms and Conditions. The data recorded by the Seller constitutes proof of the transaction concluded with the Consumer and its content.
The Consumer has the option to place their order online, from the online catalogue and using the form contained therein, for any product, within the limits of available stock.
In the event that an ordered product is unavailable, the Consumer will be informed by email.
The Consumer's order confirmation constitutes acceptance of the prices, quantities, and descriptions of the Products available for sale on the Website. Once the order is completed online, the Consumer can review the ordered products and the total price. They retain the option to modify their order before confirming it by clicking the "Pay" button. This final step formalizes the sales contract between the Seller and the Consumer. An order confirmation is then sent to them by email.
The sale will only be considered final after:
- Sending the order confirmation to the Consumer by email,
- The Seller receives full payment of the price.
In certain cases, including non-payment, incorrect address or other problem, the Seller reserves the right to block the Consumer's order until the problem is resolved.
The order for this Product will then be cancelled and refunded if applicable, the rest of the order will remain firm and final.
Providing the Consumer's bank card number online and the final validation of the order will constitute proof of the Consumer's agreement:
- payment of sums due under the purchase order,
- signature and express acceptance of all transactions carried out.
In the event of fraudulent use of the bank card, the Consumer is invited, as soon as this use is noticed, to contact COVERPRO services, by email at the following address contact@coverpro-solution.com or by telephone at the following number 03 614 09 82 06 (cost of a local call).
The computerized records, stored in the Seller's computer systems under reasonable security conditions, shall be considered proof of communications, orders, and payments between the Parties. Order forms and invoices are archived on a reliable and durable medium that can be produced as evidence.
The products governed by these General Terms and Conditions are those listed on the Seller's website. They are offered subject to availability.
The products are described and presented as accurately as possible. However, if any errors or omissions have occurred in this presentation, the seller cannot be held liable.
Product photographs are not contractual.
The Consumer acknowledges and accepts that the seller will fulfill their order subject to the availability of their own stock and that of their partners and suppliers. The seller will make every effort to process all orders.
During a "flash sale," the Consumer may only order the products offered for sale during the "flash sale" period indicated in real time on the website and while stocks last. After the "flash sale" period for a product has expired and/or if the product is unavailable, it will no longer be offered for sale.
If a product becomes unavailable after order confirmation, the Seller will inform the Consumer as soon as possible by email or telephone regarding the partial delivery of their order or its cancellation. In this case, and if payment has already been made, COVERPRO will offer the Consumer a refund of the amounts actually debited, within 30 days of payment, in the form of a voucher or bank transfer, according to the Consumer's preference.
Except in cases of force majeure or during periods when the online store is closed, which will be clearly announced on the website's homepage, shipping times will be, subject to stock availability, as indicated below. Shipping times begin from the order registration date shown on the order confirmation email.
In the event of failure to meet the agreed delivery date or deadline, the Consumer must, before terminating the contract, give the Seller an additional period of at least 30 days to perform it.
If the contract is not executed by the expiry of this new period, the Consumer may freely terminate the contract.
The Consumer must complete these successive formalities by registered letter with acknowledgment of receipt.
The contract will be considered terminated upon receipt by the Seller of the letter or written notice informing him of this termination, unless the Seller has performed in the meantime.
In this case, when the contract is terminated, the Seller is required to reimburse the Consumer for all sums paid, at the latest within 14 days following the date on which the contract was terminated.
In accordance with Article L. 242-4 of the Consumer Code, when the professional has not reimbursed the sums paid by the consumer, the sums due are automatically increased:
- the statutory interest rate if the repayment occurs no later than 10 days after the expiry of the 14-day period stated above,
- 5% if the delay is between 10 and 20 days,
- 10% if the delay is between 20 and 30 days,
- 20% if the delay is between 30 and 60 days,
- 50% between 60 and 90 days,
- and five additional points for each new month of delay up to the price of the product, then the legal interest rate.
The prices shown are exclusively for Consumers residing in France. Updates to this webpage supersede and replace any previous validity of prices and all other information relating to products or services. Products are supplied at the prices in effect on the Website at the time the order is placed. Prices are expressed in Euros, inclusive of all taxes. Prices include VAT applicable on the day of the order, and any change in the applicable VAT rate will be automatically reflected in the prices of products in the online store.
These prices do not include processing, shipping, transport and delivery fees, or any other additional services, which will be charged to the Consumer separately. These details are provided at the time of order placement.
Full payment is due upon ordering. Under no circumstances will any payments be considered as a deposit or down payment.
A final summary invoice is drawn up and sent by email to the Consumer upon shipment of the Products.
The seller reserves the right to change prices at any time. However, products will be invoiced based on the rates in effect on the date the order is registered, subject to product availability on that date.
The sale price is payable in full, with a 3-day deferral from the date of the order, via secure payment or according to the payment terms agreed upon when the order was placed. The Consumer will pay by credit card (Visa, MasterCard, Delta, Maestro, Solo, Visa Electron, American Express, and PayPal).
The seller reserves the right to suspend order processing and delivery in the event of a payment authorization refusal by officially accredited organizations or in the event of non-payment. The seller specifically reserves the right to refuse to make a delivery or fulfill an order from a customer who has not fully or partially paid for a previous order or with whom a payment dispute is pending.
Payments made by the Consumer will only be considered final after the seller has effectively received the sums due.
Delivery is defined as the transfer of physical possession or control of the goods to the consumer. It is only made after confirmation of payment by the seller's bank.
The sale is made to the shipping address that the Consumer indicated in their order.
The Seller is only obligated to deliver the ordered Products upon full payment of the sale price or according to the payment terms agreed upon when the order was placed. Payment will only be considered final after actual receipt of all sums due or according to the payment terms agreed upon when the order was placed.
Delivery times and costs depend on the type of product ordered, it being specified that:
- the fees indicated below are (i) flat rate (do not depend on the number of items or the weight of your order) but (ii) cumulative if your order includes Products from different categories;
- These are the applicable fees for a so-called "standard" delivery, i.e. a delivery in mainland France (excluding Corsica, the DOM-TOM and coastal islands), to an address accessible by truck, and not requiring the use of specific means such as the use of freight elevators, furniture lifts, etc.;
- The delivery times indicated run from the date of registration of the order indicated on the order confirmation email and deliveries take place from Monday to Friday.
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Products |
Delivery costs |
Delivery times |
|
Swimming pool enclosure |
€690-990 |
21 business days |
|
Pergola |
€390 - €690 |
15 working days |
Delivery charges and any additional fees
The delivery charges indicated at the time of order cover standard transport by courier, for parcels with dimensions and weights compatible with conventional delivery and an address easily accessible by heavy goods vehicle.
Additional delivery charges may be applied by the carrier in the following cases:
when the dimensions, weight or volume of the order requires dedicated transport or a specific vehicle;
when the delivery address has access constraints (narrow road, mountain area, dead end, restricted city center, etc.).
If such a surcharge applies, the customer will be informed before final delivery. They will then be able to choose:
either accept the additional charge and maintain the delivery to their address,
or to collect the order directly from the carrier's local agency, located in their department.
In the latter case, the transport costs already incurred up to the carrier's depot remain fully due, even if the customer chooses in-store pickup. No partial refund of the initial delivery costs will be issued.
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This time estimate is not binding unless expressly agreed otherwise. However, the Seller undertakes to make every effort to ensure that the Products ordered are delivered within the timeframe indicated when the order was placed, subject to supply and transport availability and in the order in which orders are received.
Furthermore, if the carriers are unable to deliver the products on the agreed date and time, particularly in the event of the Consumer's absence or delay, or failure to inform them of the need for specific delivery methods, additional delivery charges may be incurred and billed by COVERPRO. The Seller cannot be held liable for delivery problems resulting from difficulties accessing the delivery location, nor for any resulting damage to the Products. Delivery is deemed to have taken place upon handover of the ordered Products to the Consumer or any third party designated by them other than the Carrier. The quantity and description of the Products delivered are those stated on the order confirmation received by the Consumer.
Deliveries are made to the address indicated on the order form. The Consumer is responsible for verifying the completeness and accuracy of the information they provide to COVERPRO when placing an order on the website, and in particular the delivery address.
IMPORTANT: Upon delivery, the Consumer, or any third party designated by them other than the Carrier, is required to check the condition of the delivered products. If the products are damaged, the Consumer must refuse the package and note the details of the damage on the delivery slip (Do not write "damaged package," but "broken plate," as the reservations must precisely describe the problem). If the delivery person refuses to wait, write the following in full on the delivery slip:
"DELIVERY WITH RESERVATIONS BECAUSE THE DELIVERY DRIVER REFUSED TO STAY DURING THE INSPECTION OF THE PACKAGE."
If the Consumer did not make any reservations upon delivery and finds upon opening that the Product is damaged, he must within 24 hours notify the seller (COVERPRO) by email to contact@coverpro-solution.com, then before 72 hours after delivery, send a registered letter addressed directly to the Seller containing a reasoned protest, providing all the details on the nature and extent of the damage (with photos).
If no damage is found but the Product is not in conformity with the order or there is an apparent defect in the Products delivered, the Consumer must within 24 hours of delivery make all reservations or claims in a clear, precise and detailed manner, supplemented with all supporting documents relating thereto, ideally photographs, to the Seller, by sending an email to contact@coverpro-solution.com then by registered mail with acknowledgement of receipt to the address located at 15 avenue Pierre et Marie Curie 59260 in Lezennes.
The Seller will replace, as soon as possible and at its own expense, any delivered Products whose apparent defects or non-conformity with the order have been duly established by the Consumer. In the event of an unjustified refusal of the products, no refund will be issued. Any claim made after this period will not be accepted. Product returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).
In the event of a damaged product, the return shipping costs are the responsibility of the seller.
Ownership and the associated risks of loss and damage will only transfer when the Consumer or any third party designated by him, other than the Carrier, takes physical possession of the Product sold.
The Products benefit from the legal guarantee of conformity (article L.217-1 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code).
The Seller guarantees the conformity of the Products under these two guarantees.
The consumer has two years from the date of delivery of the goods to take action for lack of conformity; He may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code; He is not required to provide proof of the existence of the lack of conformity of the goods during the twenty-four months following delivery of the goods.
The legal guarantee of conformity applies independently of any commercial guarantee that may be granted.
Article L217-4 of the Consumer Code
The seller is obligated to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was the seller's responsibility under the contract or was carried out under the seller's supervision.
Article L217-5 of the Consumer Code
To comply with the contract, the goods must:
- be fit for the purpose for which goods of the same type are normally used and, where applicable:
- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model
- to possess the qualities that a buyer can legitimately expect, given the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling
- or present the characteristics defined by mutual agreement between the parties or be suitable for any special purpose sought by the buyer, brought to the seller's attention and accepted by the latter.
Article L217-12 of the Consumer Code
The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.
Article L217-16 of the Consumer Code
When the buyer requests the seller, during the course of the commercial warranty granted to him during the acquisition or repair of a movable good, to carry out a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining duration of the warranty.
This period begins from the date of the buyer's request for intervention or the date the goods in question are made available for repair, if this latter date is later than the request for intervention.
The Consumer may decide to implement the guarantee against hidden defects in the thing sold within the meaning of article 1641 of the civil code and, in this case, he may choose between the termination of the sale or a reduction of the sale price in accordance with article 1644 of the civil code.
Article 1641 of the Civil Code
The seller is bound by the warranty against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which diminish this use to such an extent that the buyer would not have acquired it or would have given only a lower price if he had known of them.
Article 1648, paragraph 1 of the Civil Code
The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.
The Consumer has a withdrawal period of fourteen (14) clear days from the date of receipt of the product by the Consumer or any third party other than the carrier, allowing him to cancel his order and return the product at his own expense, accompanied by his invoice and the duly completed and signed return form.
IMPORTANT: The right of withdrawal cannot be exercised by the Consumer when it comes to products made to measure according to his specifications (e.g., personalized cut, format, finish, color, etc.) or clearly personalized products.
All cut products are made at the Consumer's request, according to the dimensions and characteristics that he himself indicated when placing the order.
In these cases, any withdrawal or cancellation is excluded, even if the products have not yet been shipped.
Furthermore, any order that has already been prepared or packaged for shipment (including grouping, packaging, cutting, labeling) cannot be cancelled without the prior agreement of the Seller.
In the event of an exceptional cancellation accepted before shipment, a flat-rate logistics preparation fee of €25 including VAT per prepared package will be automatically deducted from any potential refund.
For standard products (not custom-made), the Consumer is responsible for the risks associated with return shipping. Any cancellation request must be notified to customer service by Registered letter with acknowledgement of receipt to the following address:
COVERPRO, 15 Avenue Pierre et Marie Curie, 59260 Lezennes, or by email to contact@coverpro-solution.com , using the withdrawal form in Appendix 1 of these Terms and Conditions.
Upon receipt of the request, a return number will be assigned by the Seller, and the return can only be made with this number. The return procedure must be strictly followed; otherwise, the return will be refused.
Refusing to accept an order does not constitute a valid withdrawal.
Only products in perfect condition, complete (accessories, instructions, etc.), in their original packaging.
Any product that has been used, damaged or returned without its original packaging will not be eligible for a refund.
In the event of a valid withdrawal, the Seller will proceed with the full refund of payments (including initial delivery costs) within fourteen (14) days, by bank transfer or by credit to the card used.
THE Return shipping costs and risks remain the responsibility of the Consumer. Products must be returned exclusively to the address provided by COVERPRO after the return request has been validated.
Any circumstances beyond the control of the parties that prevent the performance of their obligations under normal conditions shall be considered as grounds for exemption from the parties' obligations and shall result in their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as their disappearance.
Force majeure shall be defined as any irresistible event or circumstance beyond the control of the parties, unforeseeable, unavoidable, and independent of their will, which cannot be prevented by them despite all reasonable efforts. Specifically, in addition to those typically recognized by French courts, the following shall be considered force majeure or fortuitous events: blockages of transportation or supply routes, earthquakes, fires, storms, floods, lightning, and the disruption of telecommunications networks or difficulties specific to telecommunications networks external to the Consumers.
The parties will consult to examine the impact of the event and agree on the conditions under which the performance of the contract will continue. If the force majeure event lasts for more than three (3) months, these terms and conditions may be terminated by the affected party.
All distinctive signs belonging to the Seller, including those displayed on the Site visually or audibly (trademarks, logos, technical documents, drawings, photographs, etc.), are the exclusive property of the Seller and its partners and are protected by French laws relating to intellectual property.
Their disclosure shall in no way be interpreted as granting a license or any right to use said trademarks and distinctive elements protected by copyright.
Any reproduction, in whole or in part, of these elements is strictly prohibited and may constitute an infringement of copyright.
Therefore, none of the documents from the Site may be copied, reproduced, republished, posted, transmitted or distributed in any way whatsoever.
Protecting your data is a top priority for COVERPRO. You can access COVERPRO's data protection policy via the following link: View our privacy policy.
This privacy policy explains in particular what types of personal data we collect from Consumers and website users, what we do with this data and how Consumers or users can control their data .
The Seller reserves the right to refuse the sale of any product or service to a Consumer with whom there is an ongoing dispute regarding payment for a previous order.
The Seller's failure to take action or enforce any right under this Agreement shall not be construed as a waiver of that obligation in the future.
These general terms and conditions of sale and the contractual relationship between the Seller and the Consumer are governed by French law. The parties will seek an amicable agreement before initiating any legal proceedings. In the event of a dispute, the Consumer may resort to conventional mediation, in particular with the Consumer Mediation Commission or existing sector-specific mediation bodies, or to any other alternative dispute resolution method (conciliation, for example).
In accordance with Article 14 of Regulation (EU) No 524/2013, every consumer has the right to free access to a consumer mediator for the amicable resolution of a dispute with a professional. To do so, you can file a complaint online on the European Commission's website:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=H
All disputes arising from purchase and sale transactions concluded under these General Terms and Conditions of Sale, concerning their validity, interpretation, execution, termination, consequences and subsequent effects, which could not be resolved amicably between the Seller and the Consumer, shall be submitted to the competent courts under the conditions of common law.
In the event that any one or more of the clauses of these conditions are deemed null, unenforceable, void, illegal or inapplicable due to a law, regulation or as a result of a final decision of a competent court, the validity, legality and applicability of the other stipulations shall not be called into question.
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Appendix 1 - Withdrawal Form Please complete and return this form only if you wish to exercise your right of withdrawal in accordance with Articles L. 221-18 et seq. of the Consumer Code.
15 Avenue Pierre et Marie Curie 59260 Lezennes email: contact@coverpro-solution.com
Order delivery date: ___________________________________
HAS : Customer signature (only if this form is submitted on paper): |